Import problems

"The demos could not be loaded from lanternwp.com"

The Demos screen could not reach lanternwp.com. The message ends with the reason your server gave. Select Try again. If it keeps failing, your host may block outgoing connections from WordPress; ask them to allow requests to lanternwp.com.

"Needs LanternWP … or later. Update the theme first."

The demo was built with a newer version of the theme than your site has. Update the theme in Dashboard → Updates, then import.

"The import stopped: … Try again to continue where it stopped."

The message names what failed. Select Try again: the import continues from where it stopped, and files it already downloaded intact are not downloaded again. Common reasons:

• The connection to lanternwp.com dropped during a download. Try again.
• The server ran out of time or memory. Try again; if it stops at the same place, ask your host to raise PHP's memory limit and maximum execution time.

"The LanternWP theme, or a child theme of it, must be active."

Activate LanternWP, or a child theme of it, in Appearance → Themes, then import.

"WooCommerce must be active."

Activate WooCommerce in Plugins, then import.

"No import is running. Choose a demo to start again."

There is no import to continue. Choose the demo and import it again.

Still stuck? See Get help.